Shipping policy

HVN Nightclub – Shipping, Delivery & Pickup Policy


Effective Date: January 1st, 2026

Applies to all orders placed with HVN Nightclub


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1. Required Customer Contact Information


To process any order, delivery, shipping, or pickup, customers must provide two valid phone numbers, email, and full address:


  • Primary Phone Number: ____________________
  • Secondary Phone Number: ____________________
  • Email Address: ____________________
  • Delivery / Billing Address: ____________________


Failure to provide accurate contact information may delay or cancel service.


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2. Delivery Notifications


Customers will receive delivery updates as follows:


  • Night before delivery: confirmation window and estimated arrival
  • Morning of delivery: updated ETA and driver status
  • 30 minutes before arrival: final notification call or text


Customers are responsible for being available or ensuring someone is present to receive the delivery.


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3. Shipping Options


  • Standard Shipping Fee: $25 (varies based on location and carrier)
  • Shipping timelines depend on carrier availability and product type
  • Shipping is not guaranteed same-day unless explicitly confirmed


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4. Local Delivery (White Glove Service)


  • Delivery Fee: $10 minimum
  • Minimum Order Requirement: $500
  • Available within 30 miles of Hamden, Connecticut
  • Includes scheduled delivery with placement inside home (white glove service level may vary by item)


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5. Pickup Policy


Customers may choose pickup under the following conditions:


Free Pickup


  • Available after 3 business days
  • Must be scheduled in advance
  • Customer must confirm pickup appointment time


Same-Day Pickup


  • Available for $50 fee
  • Must be scheduled in advance
  • Subject to inventory readiness and staff availability


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6. Missed Deliveries / Failed Contact


  • If a delivery attempt fails due to customer unavailability or incorrect information, additional fees may apply
  • Rescheduling may result in additional delivery charges


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7. Risk & Responsibility


  • Customers assume responsibility once items are delivered or picked up
  • We are not responsible for delays caused by carriers, weather, or third-party logistics providers


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8. Contact Information (Required for Service)


All service communication is handled through the following:

HVN Nightclub